Myrtle Beach Area News & Events

BEST WESTERN PLUS Carolinian Beach Resort Receives Top Designation As “Ultra Clean” Hotel

BEST WESTERN PLUS Carolinian, Myrtle Beach

BEST WESTERN PLUS Carolinian sits oceanfront in downtown Myrtle Beach.

The BEST WESTERN PLUS Carolinian Beach Resort has received Best Western’s Ultra Clean Designation, making it one of only 6.5% of hotels in North America to receive this distinction.

“Receiving the designation as an Ultra Clean hotel is extremely exciting for our guests,” said Ray Harter, General Manager for the BEST WESTERN PLUS Carolinian Beach Resort. “By tailoring our services to meet guest needs, we are generating high customer satisfaction. When a guest stays with us, he knows what to expect—our staff strives to ensure that the guest’s stay is welcoming, comfortable and exemplary.”

This select honor is given to Best Western properties that demonstrate exceptional levels of service and care through its “I Care 2” Certification, a collaborative guest service program based on services guests desire most when staying in a hotel. The Ultra Clean designation gives guests confidence in the room’s cleanliness by letting them personalize their service, choosing the time of day a room gets cleaned and the level of cleaning service they prefer.

Launched by Best Western International in 2007, “I Care” is a staff training program designed to provide better customer service and fewer problems during a guest’s stay. With the success of “I Care,” Best Western expanded the program in 2009 to initiate “I Care 2.” Because the BEST WESTERN PLUS Carolinian Beach Resort highly values the trust guests place in accommodations and service, it was important to implement both programs to heighten that trust.

While “I Care” focused on timely problem resolution, “I Care 2” is focused on problem prevention and enhancing trust between the hotel and its guests. Hotel staff members are trained to be proactive in anticipating guests’ needs and concerns and to exceed expectations by delivering superior customer service and deep cleaning. An intensified inspection program takes cleaning to the next level—furniture is removed and anything that gives the impression that the room isn’t clean or well-maintained is addressed.

The BEST WESTERN PLUS Carolinian Beach Resort is located in the heart of the Grand Strand, overlooking the Atlantic Ocean at 2506 North Ocean Boulevard, Myrtle Beach, SC. The hotel features 231 standard hotel rooms as well as spacious one-, two- and three-bedroom suites, complimentary high-speed Internet access, free local calls, cable tv and free HBO, game room, fitness room, business center, oceanfront pools, Lazy River and Kiddie Pool, and a hot tub. Children under 18 stay free with parents.

For reservations, call toll-free at 1-800-624-8969. Reservations are also available online at www.carolinianbeachresort.com.

 

 

About Oceana Resorts

Oceana Resorts in Myrtle Beach, SC consists of a collection of oceanfront resorts, a marina club, a full-service spa, a boutique motel, and a condominium rental management company. With over 25 years of experience in family, golf, and group vacations, Oceana Resorts has earned a reputation for providing quality vacations and excellent service to our customers. Its collection of resorts is among the finest on the Grand Strand, offering full-service accommodations and on-site amenities for fun and relaxation. Learn more at www.oceanaresorts.com.

ABOUT BEST WESTERN INTERNATIONAL, INC.
Best Western International, Inc. is THE WORLD’S BIGGEST HOTEL FAMILYSM, providing marketing, reservations and operational support to over 4,000* BEST WESTERN®, BEST WESTERN PLUS® and BEST WESTERN PREMIER® hotels in 90* countries and territories worldwide. Each Best Western-branded hotel is independently owned and operated. Now celebrating 65 years of hospitality, Best Western has grown into an iconic brand that hosts hundreds of thousands each night. Equally committed to the business and leisure traveler, Best Western has embarked on a mission to lead the hotel industry in customer care. World Vision is the charity of choice for Best Western in building the world’s biggest family, with our hotels and staff sponsoring children in need around the globe. Our partnerships with AAA/CAA, Michael Waltrip Racing™ and Harley-Davidson® help guests make the most of every trip. For the fastest way to a free night globally, join Best Western Rewards®. For more information or to make a reservation, please visit www.bestwestern.com.

*Numbers are approximate and can fluctuate.


This entry was posted in Best Western, Myrtle Beach, Oceana Resorts and tagged , , , , , , , , , , , , , , , , , , . Bookmark the permalink.

Comments are closed.