Oceana Resorts Coronavirus (COVID-19) Information

At Oceana Resorts, the health and safety of our guests is our number one priority. With that in mind, we want to answer some frequently asked questions and make you aware of the additional steps we are taking to mitigate the spread of coronavirus (COVID-19).

We are monitoring this situation closely and deploying specific policies with guidance from the WHO, Center for Disease Control (CDC), and travel advisories. As the situation evolves, we will continue to share important information with you as it relates to your upcoming trip.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 855-325-1848.

Is the beach closed?

No, as of Tuesday, April 28, 2020, all public beach access points in the Horry County area are open.

Are the resorts and/or amenities closed?

Resorts/Lodging

  • All of our Myrtle Beach area properties are open and accepting new reservations.

Amenities

  • Pool facilities at most locations are open. Pool floats have been removed in our continued efforts to mitigate the spread of disease. 
  • Pool facilities at Bahama Sands Luxury Condominiums will remain closed until June 1, 2020.
  • All on-site resort fitness centers are open.
  • Fishtails Pool Bar at Bay Watch Resort  is open. All other on-site resort food and beverage services are closed.
  • The Awakening Spa at Anderson Ocean Club is currently open. Guests are strongly encouraged to book an advance appointment.
  • Lost Mine Miniature Golf will open on Saturday, May 30, 2020.

Is my favorite attraction/restaurant closed?

We recommend reviewing the Myrtle Beach Area Chamber of Commerce’s Healthy Travel Information page for the most accurate information about individual closures/cancellations and to learn more about what the city is doing to keep visitors safe.

What are you doing to keep guests safe?

Between each stay in an Oceana Resorts condo, and across all our regions and offices, our local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line with World Health Organization (WHO) and Health and Safety Executive (HSE) recommendations. Common areas of the resort are being cleaned at an increased frequency with bleach based cleaners or anti-viral approved cleaners. All staff are trained and required to follow CDC cleaning and hygiene recommendations. Additional housekeeping policies are being implemented to further increase your safety:

  • Each rental is fully cleaned and sanitized between each stay.
  • Each rental is fully restocked with necessary supplies for your length of stay upon arrival.
  • Daily trash removal, towel service, and mid-stay housekeeping services will be suspended. Trash removal, towel replacement, and additional supplies will be available by request.
  • Guests are requested to wear a face mask when in common areas of the resort.
  • Social distancing is encouraged during check-in. We strongly encourage all guests to reduce the time spent in the lobby by calling ahead to pay your balance in advance. This will speed the check-in process.
  • We ask that only one person per family comes to check-in to limit the number of people in the lobby at any given time.

What’s the policy for changing or cancelling a reservation?

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision to travel right now. We encourage you to consult current CDC travel advisories.

For existing reservations made before March 19th with check-in dates prior to June 30, 2020, you have the following options:

  • Change your reservation to another travel date within 2020 and receive 110% of your initial deposit value toward your new reservation. All date change fees are waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Change your reservation to another travel date in 2021 free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation up to 24 hours prior to arrival and receive a full refund of your initial deposit.

For new reservations made after March 19th with check-in dates prior to June 30, 2020, you have the following options:

  • Change your reservation to another travel date free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation up to 24 hours prior to arrival and receive a full refund of your initial deposit.

For all reservations with check-in dates after June 30, 2020, you have the following options:

  • Change your reservation to another travel date free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation in accordance with our standard cancellation policy.

Our team is prepared to answer your questions and can be reached anytime at 855-325-1848 or info@oceanaresorts.com.

What happens if a guest staying in an Oceana Resorts condo becomes infected?

If we are notified of an infected guest who needs to be quarantined in an Oceana Resorts condo, our team will work with that guest to extend their stay due to health complications. Incoming guests with a reservation in that same condo will need to be relocated to another condo as soon as Oceana Resorts becomes aware of the infected guest, as we’ll need to ensure the guest is cared for and the condo is properly sanitized.

Safety Recommendations

The best line of defense against coronavirus is taking measures to not contract it. These are the most effective preventative measures everyone can take:

  • Wash your hands frequently with soap and hot water, lathering for at least 20 seconds.
  • Use hand sanitizer if you do not have access to soap and water.
  • Avoid touching your face.
  • Avoid contact with sick people, and stay home and seek medical attention if you feel sick.
  • Guests and employees are encouraged to wear face masks when in close contact with others.

Read the CDC recommendations for further information.

Our thoughts are with you during this time, and we want to do our best to support you.

We are continuing to closely monitor this situation as it develops. We’ll update this page as new information becomes available.