Oceana Resorts Coronavirus (COVID-19) Information

At Oceana Resorts, the health and safety of our guests is our number one priority. With that in mind, we want to answer some frequently asked questions and make you aware of the additional steps we are taking to mitigate the spread of coronavirus (COVID-19).

We are monitoring this situation closely and deploying specific policies with guidance from the WHO, Center for Disease Control (CDC), and travel advisories. As the situation evolves, we will continue to share important information with you as it relates to your upcoming trip.

Our Customer Experience team is prepared to answer your questions and can be reached any time at 855-325-1848.

Is the beach closed?

The Governor of South Carolina has closed all public beach access, piers, docks, wharfs, boat ramps, and boat landings for recreational use for the duration of the state of emergency.

Are the resorts and/or amenities closed?

Local government has mandated the closure of all hotels and vacation rental properties through April 30, 2020. We are currently accepting new reservations for travel beginning May 1, 2020.

Resorts/Lodging

  • Anderson Ocean Club is closed with an anticipated reopen date of May 1, 2020.
  • Bahama Sands Luxury Condominiums is closed with an anticipated reopen date of May 1, 2020.
  • Bay Watch Resort is closed with an anticipated reopen date of May 1, 2020.
  • Camelot by the Sea is closed with an anticipated reopen date of May 1, 2020.
  • Carolinian Beach Resort is closed with an anticipated reopen date of May 1, 2020.
  • Harbourgate Marina Club is closed with an anticipated reopen date of May 1, 2020
  • Ocean Park Resort is closed with an anticipated reopen date of May 1, 2020.
  • The Patricia Grand is closed with an anticipated reopen date of May 1, 2020.
  • Waikiki Village is closed with an anticipated reopen date of May 1, 2020.

Amenities

  • All on-site resort fitness centers are closed.
  • All pool facilities are closed.
  • All on-site resort food and beverage services are closed.
  • The Awakening Spa at Anderson Ocean Club is closed.

Is my favorite attraction/restaurant closed?

We recommend reviewing the Myrtle Beach Area Chamber of Commerce’s Healthy Travel Information page for the most accurate information about individual closures/cancellations and to learn more about what the city is doing to keep visitors safe.

What are you doing to keep guests safe?

Between each stay in an Oceana Resorts condo, and across all our regions and offices, our local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line with World Health Organization (WHO) and Health and Safety Executive (HSE) recommendations. Common areas of the resort are being cleaned at an increased frequency with bleach based cleaners. All staff are trained and required to follow CDC cleaning and hygiene recommendations. Additional housekeeping policies are being implemented to further increase your safety:

  • Each rental is fully cleaned and sanitized between each stay.
  • Each rental is fully restocked with necessary supplies for your length of stay upon arrival.
  • Daily trash removal, towel service, and mid-stay housekeeping services will be suspended. Trash removal, towel replacement, and additional supplies will be available by request.

What’s the policy for changing or cancelling a reservation?

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision to travel right now. We encourage you to consult current CDC travel advisories.

For existing reservations made before March 19th with check-in dates prior to May 31, 2020, you have the following options:

  • Change your reservation to another travel date within 2020 and receive 110% of your initial deposit value toward your new reservation. All date change fees are waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Change your reservation to another travel date in 2021 free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation up to 24 hours prior to arrival and receive a full refund of your initial deposit.

For new reservations made after March 19th with check-in dates prior to May 31, 2020, you have the following options:

  • Change your reservation to another travel date free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation up to 24 hours prior to arrival and receive a full refund of your initial deposit.

For all reservations with check-in dates after May 31, 2020, you have the following options:

  • Change your reservation to another travel date free of charge with all date change fees waived.
    • If the rate for the new dates of travel are higher, you’ll be asked to pay the difference.
  • Cancel your reservation in accordance with our standard cancellation policy.

Our team is prepared to answer your questions and can be reached anytime at 855-325-1848 or info@oceanaresorts.com.

What happens if a guest staying in an Oceana Resorts condo becomes infected?

If we are notified of an infected guest who needs to be quarantined in an Oceana Resorts condo, our team will work with that guest to extend their stay due to health complications. Incoming guests with a reservation in that same condo will need to be relocated to another condo as soon as Oceana Resorts becomes aware of the infected guest, as we’ll need to ensure the guest is cared for and the condo is properly sanitized.

What should I do if I am exposed to coronavirus during my stay?

Please contact Oceana Resorts if you feel you were at risk of exposure at any point during your trip so we can take the necessary precautions to protect future guests and employees. Our team can be reached at 855-325-1848 or via email at info@oceanaresorts.com.

Safety Recommendations

The best line of defense against coronavirus is taking measures to not contract it. These are the most effective preventative measures everyone can take:

  • Wash your hands frequently with soap and hot water, lathering for at least 20 seconds.
  • Use hand sanitizer if you do not have access to soap and water.
  • Avoid touching your face.
  • Avoid contact with sick people, and stay home and seek medical attention if you feel sick.

Read the CDC recommendations for further information.

Our thoughts are with you during this time, and we want to do our best to support you.

We are continuing to closely monitor this situation as it develops. We’ll update this page as new information becomes available.