Privacy Policy
Effective Date: May 27, 2026
This Privacy Policy describes how Oceana Resorts and its affiliated resort websites collect, use, disclose, and protect your information when you visit or interact with our websites, make reservations, request information, or otherwise engage with our services.
This policy applies to the following websites and affiliated properties:
- Oceana Resorts
- Anderson Ocean Club and Spa
- Carolinian Beach Resort
- Ocean Park Resort
- The Patricia Grand
By using our websites, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Reservation details
- Payment and billing information
- Travel preferences
- Pet accommodation requests
- Information submitted through forms, contests, surveys, or promotions
Automatically Collected Information
When you visit our websites, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral URLs
- Pages visited
- Time spent on pages
- Clickstream data
- Approximate geographic location
- Cookies and tracking identifiers
2. How We Use Your Information
We may use collected information to:
- Process reservations and payments
- Respond to inquiries and customer service requests
- Send reservation confirmations and updates
- Improve website performance and user experience
- Personalize website content and offers
- Conduct marketing and advertising campaigns
- Send promotional emails or newsletters
- Analyze website traffic and user behavior
- Prevent fraud or unauthorized activity
- Comply with legal obligations
3. Cookies & Tracking Technologies
Our websites may use cookies, pixels, web beacons, and similar technologies to:
- Remember user preferences
- Enable website functionality
- Measure advertising effectiveness
- Analyze traffic patterns
- Support retargeting and digital advertising campaigns
Third-party services such as Google Analytics, Meta/Facebook, Google Ads, and other advertising platforms may place cookies or tracking technologies on our websites.
You can manage cookie preferences through your browser settings.
4. Third-Party Services
We may use third-party vendors and platforms to support website operations and business functions, including:
- Reservation and booking systems
- Payment processors
- Marketing automation platforms
- Email service providers
- Analytics tools
- Advertising networks
- Customer review platforms
These providers may have access to information necessary to perform services on our behalf but are not permitted to use it for unrelated purposes.
5. Email Communications
If you subscribe to our newsletter or submit your contact information, we may send you:
- Promotional offers
- Resort news and updates
- Seasonal specials
- Event announcements
- Travel-related information
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
Transactional communications related to reservations or account activity may still be sent as necessary.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Payment Information
Online payment transactions are processed through secure third-party payment providers. We do not store full credit card information on our servers unless specifically required for reservation processing and secured accordingly.
8. Children’s Privacy
Our websites are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that information from a child under 13 has been collected, we will take appropriate steps to delete it.
9. Sharing of Information
We do not sell your personal information.
We may share information with:
- Service providers and vendors
- Reservation and booking partners
- Marketing and analytics providers
- Legal authorities when required by law
- Corporate affiliates within the Oceana Resorts group
10. Your Privacy Rights
Depending on your state or country of residence, you may have rights related to your personal information, including:
- Access to collected information
- Correction of inaccurate information
- Deletion requests
- Opt-out of marketing communications
- Limiting certain data sharing practices
To request assistance regarding your personal information, please contact us using the information below.
11. External Links
Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites.
We encourage users to review the privacy policies of any third-party websites they visit.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our websites after changes are posted constitutes acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
Oceana Resorts
Website: Oceana Resorts
For resort-specific inquiries:
